Report Repairs
Our Responsibilities
No matter how well your property is looked after, things can always go wrong. Our responsibility is to keep the structure, the outside of your home, the plumbing, electrics, heating systems, any appliances and or furnishings in good repair.
Maintenance Requests
We have a centralised department which deals with all Maintenance requests. To ensure that all maintenance matters can be acted upon in a timely manner we’d appreciate that you report any repairs via the online form below. This ensures that we not only have a record of your request but it also allows us to reply to you directly so you know exactly what is happening. We will always endeavour to acknowledge safe receipt of your reported issue within one working day.
Maintenance & Repairs Form
EMERGENCIES
Please do not use this online form for emergencies but call the office during the working day and for all OUT OF HOURS EMERGENCIES our contractor’s numbers are detailed on our recorded information line
Out Of Hours Emergency
0845 165 1290 – Option 8
Regional Numbers
0131 557 9222 – Option 8 (Edinburgh)
01383 861 155 – Option 8 (Fife)
01506 300 911 – Option 8 (West Lothian)
In the event that you are having difficulty in reaching any of our preferred contractors, and the matter is a genuine emergency*, then by all means please appoint your own contractor and we can discuss reimbursement for the cost of the call out when our offices re open.
*An emergency is a situation that poses an immediate risk to health, life or property and ultimately requires urgent intervention so as to prevent a worsening of the situation and so if the matter doesn’t fall within this description, we’d be really grateful if you could use the online form.
Tenant Responsibilities
As a McLean Forth tenant, you are also responsible for keeping the property in a tenant-like manner* which means you are expected to look after and carry out small jobs around the property. Some of these repairs are detailed below, but please note this is not a full list – if you are not sure about a particular repair then please contact the Repairs Team during office hours.
You are responsible for:
- Pest and vermin control
- Damage caused through neglect or misuse of the property by you, your family or visitors
- Cleaning common areas, like closes and staircases.
- Replacing the smoke alarm battery (We can help if the alarm is inaccessible)
- Replacing light bulbs
- Replacing lost keys and meeting the cost of re-entry if you are locked out
*The phrase tenant-like manner relates to the court case Warren v Keen in 1953, and it is still applicable. In his summing up of the case, Lord Denning stated that
The tenant must take proper care of the premises. he must, if he is going away for the winter, turn off the water and empty the boiler, he must clean the chimneys when necessary and also the windows, he must mend the electric light when it fuses, he must unstop the sink when it is blocked by his waste. In short, he must do the little jobs around the place which a reasonable tenant would do. In addition, he must not, of course, damage the house wilfully or negligently but, apart from such things, if the house falls into disrepair through fair wear and tear or lapse of time or for any reason not caused by him, the tenant is not liable to repair it.
Rechargeable Repairs
You are expected to pay for repairs in your home caused by damage, misuse or neglect – some examples are listed below. If you ask us to fix these repairs – we will let you know the cost and will ask if you want us to carry out the repair or if you would like to organise your own contractor to do the work.
These repairs include:
- Lock change due to lost keys
- Blocked toilet
- Blocked sink/shower
- Board up window
- Tripped electrics
- Renew double glazed unit
- Renew glass to single glazed window